How to fix IR8A txt error?

Modified on Tue, 12 Mar at 11:07 AM

This guide will show you how to fix different types of txt error after generating the IR8A files: 

1. Once the IR8A files are generated, scroll down the page and see if there is any error message : 

Field Error Message Type 1 :

- Authorised Person Email / Person Name / Contact / Designation cannot be blank or with preceding spaces :

Go to the Setup tab, Company and click EDIT to update the information :

Field Error Message Type 2 :
- Gross Commission Indicator/ Period From/ Period To : 

At the same page, scroll down to the bottom and you will see this "IR8A Mandatory Additional Info" Table. 
Scroll the bar towards the right, and you will see "Commission Type", "Commission date from", "Commission date to". 
Select the type and commission period accordingly and thereafter, click SAVE. 

Field Error Message Type 3 :

- File contains record(s) with '0' income values. Please check your file :

Go to the Setup tab, Employee, untick that employee's name, click SAVE

Once you have fixed all the txt error(s), remember to go to the IR8A tab, click RE-GENERATE IR8A FILES

Once the files have been generated and no more txt error, you may check and proceed to submit the files to IRAS.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article