[Malaysia] Troubleshooting GIRO Bank File Errors

If you're encountering errors while uploading GIRO files to your bank portal, the issues usually relate to formatting, configuration settings, or mismatched data. This guide outlines common GIRO file errors by bank, along with practical steps to resolve them.

Alliance Bank 

1. Invalid data: Header is in incorrect format at line 1

Rename the GIRO file to match the File Batch Ref No exactly. If the error persists, change both the file name and File Batch Ref No.

2. Invalid data: Minimum amount for Payment Mode (LSP) is 10000.00 at line XX

Ensure the employee’s bank type is correctly selected. Set the Debiting Type to Multiple.

Public Bank 

1. Logged out of the bank portal after uploading the GIRO file

Open the file and resave it without making any changes. This refreshes the formatting and prevents system crashes on upload.

Maybank

1. Invalid Favorite Beneficiary/Biller Code

Ensure the employee’s Favorite Beneficiary Code matches the Employee ID set in their Basic Info page. Update either value if necessary so they match.

2. Error uploading PCB file - Invalid Employer Tax Number

Go to Manage Company > Payroll > Company Payroll Info, click Edit. Make sure the E Number field includes the leading ‘E’ (e.g., E1234567890). Save the changes and regenerate the file.

UOB Bank

1. Missing employee in the GIRO file, even though payment method is set to Interbank GIRO

Check the employee’s bank name. If it's a subsidiary bank, switch it to the default bank. Example:

• Maybank Investment Bank Bhd → Malayan Banking Bhd
• RHB Islamic Bank → RHB Bank

Save changes and regenerate the file.

CIMB Bank

1. Invalid Organisation Code

Ensure the Company ID in the Company Bank Details is set to the correct 5-digit Organisation Code provided by CIMB. Existing AutoPay customers should continue using the same code previously issued.