Customers are billed at the start of the month. The invoice is based on your selected modules and headcount on our system on the last day of the previous month.
Additional Modules and Headcount
Customers are billed the following month for any additions of modules/headcount made during the month.
When there are changes to your headcount during the month, customers will receive 2 invoices.
One (monthly) invoice for your modules and headcount subscription.
A second invoice will be generated for the add-on modules and/or added headcount in the previous month. This will be a pro-rated bill based on the date of the add-on.
Summary of Billing
From July 2022, customers are billed based on,
Your selected modules and headcount (based on system records on the last day of the previous month)
Pro-rated billing for any additions of Modules/Headcount made during the month
There will be no refund for any unused headcount.
New Customers
For new customers, you will receive 2 invoices. The first pro-rated invoice (from the date of activation to the end of the month) and the second invoice is your monthly subscription bill.
Pricing reflected in the Billing Dashboard is indicative pricing.
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