How to cancel a claim application that has been submitted for approval?

Modified on Tue, 05 Mar 2024 at 04:37 PM

1. Go to your profile by clicking on My Profile.

2. Click on the Claim Tab.

3. In the Claim Tab click expand arrow on the right end of Claim Application section

4. The table will list your application(s), you can edit it by clicking on the Action button then select Request for Cancellation

6. Click on Yes to confirm and the status of the claim application will revert back to the previous status

Important notes:

  1. Claim applications that have been processed in payroll cannot be cancelled.

  2. Claim applications that has been approved will require a cancellation approval. The assigned claims approver will receive a cancellation notification to approve the request. Only upon approval of the cancellation, will the claim status be reverted to draft.
  3. Claim applications that is still pending for approval will be reverted to draft upon cancellation without requiring an approval for the cancellation.

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