[MY] Troubleshooting Staff Tax Calculation Issues

If your staff's tax isn't being calculated as expected, it could be due to configuration settings or missing information. Below are troubleshooting steps to help resolve the issue.

Steps to Verify:

1. Confirm Tax Option is Enabled
   First, confirm that the tax option is activated for the staff member in the payroll settings. If it's disabled, the system won't compute taxes for them. For a detailed guide on how to input tax details, refer to: How to input an employee's tax details?

2. Check for Previous Employment Income (TP3) for New Joiners
   If the employee is newly hired and using the computerized tax calculation method, ensure their previous employment income (TP3) has been entered. This is important because monthly tax calculations rely on the employee's year-to-date income. Failing to input this data may result in inaccurate or no tax deductions. To add previous employment details, follow this guide: How to input employee's previous employment income?

If you still encounter issues, feel free to contact our support team at support@hreasily.com or use our live chat for further assistance.