If an employee isn’t showing up in your payroll, it’s usually due to one of the following reasons. Here’s what to check:
Ensure the employee’s join date is earlier than or within the payroll month.
Example: If the join date is in August, the employee will not appear in July payroll but will be included starting from August.
- Go to the employee's Basic Info section and make sure they are marked as drawing a salary. If not, they will be excluded from payroll runs. See guide on setting up employee salary.
If you've confirmed both and the issue persists, reach out to your support team for further assistance.
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