Why Is the Employee Missing from Payroll?

Created by Syed Hafeez, Modified on Tue, 29 Jul at 6:10 PM by Audrey Robert

If an employee isn’t showing up in your payroll, it’s usually due to one of the following reasons. Here’s what to check:

  1. Ensure the employee’s join date is earlier than or within the payroll month.

    • Example: If the join date is in August, the employee will not appear in July payroll but will be included starting from August.

  2. Go to the employee's Basic Info section and make sure they are marked as drawing a salary. If not, they will be excluded from payroll runs. See guide on setting up employee salary.


If you've confirmed both and the issue persists, reach out to your support team for further assistance.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article